A results-driven AI/ML Engineering Manager and Solution Architect with a unique background blending deep technical expertise with over a decade of leadership. My leadership philosophy is rooted in absolute transparency and is guided by a single, non-negotiable KPI: the success and growth of every individual on my team. I believe a leader's success is indivisible from their team's; if a single member is struggling, I consider it a collective challenge that reflects directly on my leadership and requires immediate, empathetic support and mentorship to resolve.

This people-first approach is powered by a "solutions surgeon" mindset—I focus on proactive problem-solving by engineering robust systems and processes that prevent headaches, rather than just treating them with band-aids. This requires a high degree of adaptability and a talent for navigating ambiguity, a skill demonstrated when I rapidly mastered a modern UI/UX stack from the ground up to build an entire team's training curriculum. Through expert prompt engineering, cross-functional collaboration and clear communication, I excel at translating complex, loosely defined requirements into actionable engineering plans that deliver high-quality, scalable solutions and foster a culture of proactive excellence.

SKILLS

AI & Machine Learning: Advanced Prompt Engineering & Optimization, AI Ethics and Governance, Generative AI Model Development, GraphRAG Implementation, Knowledge Graph Development, LLM Training and Fine-tuning, Machine Learning Frameworks (TensorFlow, PyTorch, Keras), Natural Language Processing (NLP/NLU), RAG

Programming & Development: Android Studio, API Development and Integration, Bootstrap, C, C++, CSS, Dart, Flutter, GraphQL, HTML, Java, JavaScript, MATLAB, Node.js, PySpark, Python, R, React, Solidity, SQL, TypeScript, XML

Cloud & Infrastructure: AWS, Docker, Google Cloud Platform, Kubernetes, Microsoft Azure, Microsoft Power Platform, Networking and Infrastructure Basics, Power Automate (Flow), Salesforce, SharePoint, System Architecture Design

Data & Analytics: Ad Hoc Analysis, Business Intelligence, Data Analysis and Visualization, Data Warehouse Management, DAX, ETL Development, Excel Power Query, Impact Assessment and Reporting, M-Code, Pandas, Pivot Tables, Power BI, Tableau

Database & Storage: Database Management, Data Privacy Regulations (GDPR, CCPA), MongoDB, NoSQL, Performance Tuning and Optimization, SQL Server (SSMS)

DevOps & Automation: Automation and Scripting, Azure DevOps, Bash, CI/CD Pipelines, DevOps Practices and Tools, Docker, Git, GitHub, Kubernetes, PowerShell, Version Control Systems

Methodologies & Management: Agile, Operations Management, Problem Solving and Analytical Skills, Product Management, Project Management, Scrum, SDLC, Stakeholder Communication, Technical Documentation, Waterfall

PROJECTS

QA Dashboard Generator – Enterprise Analytics Platform

Built a production-grade React application that transforms raw QA export data into interactive dashboards for AI training operations. The tool is actively used by project leads and clients to monitor quality metrics, track expert performance, and make data-driven decisions. Features include dynamic data processing, multi-stakeholder views, real-time quality tracking, and flexible filtering by project, date range, and expert. Engineered to handle thousands of audit records with sub-second rendering while maintaining enterprise-ready professional interfaces suitable for client presentations.

AI-Powered Recruiting Tool – (AI Job Matcher)

Owned the entire 0-to-1 product lifecycle for an intelligent job matching system. Engineered a full-stack application that parses uploaded resumes to extract key skills and experience, queries job board APIs, filters for remote-only roles, and uses a matching algorithm to display positions with >70% alignment score. Conceptualized, designed, developed, tested, debugged, and launched into production in a three-day sprint.

Flow AI Career Finder – AI-Powered Career Guidance

Conceptualized and built from scratch to explore how AI can guide meaningful career development. The tool takes unstructured user inputs like personality traits, hobbies, and preferences, and outputs tailored career paths with actionable steps needed to enter each field. Integrated with Anthropic's Claude AI for intelligent conversational guidance. Launched into production in a 15-hour 0-1 sprint.

Lazy Eye Training Games – Vision Therapy Platform

Developed a comprehensive web-based vision therapy platform for individuals with amblyopia (lazy eye). Features dichoptic therapy modes using red-blue 3D glasses, multiple game types (Tetris, Breakout, Target Tracking), and medical-grade considerations including session timers and progressive difficulty scaling. Built with advanced JavaScript ES6+ featuring object-oriented architecture, collision detection algorithms, and 60fps game loops. WCAG 2.1 AA compliant with cross-browser compatibility.

Global Workforce Availability Application

Developed a web application solving communication challenges in global remote workforce management. Enables employees to set and update weekly availability with real-time tracking, automated reporting, and secure Google Cloud authentication. Built with Firebase and BigQuery for data persistence, reducing communication friction across time zones.

Sustainability Data Visualization System

Designed and implemented a comprehensive data visualization system for Southern New Hampshire University's sustainability initiatives. Transformed raw environmental data into actionable insights using Python, SQL, and Power BI. Created interactive dashboards for energy consumption, waste management, and carbon footprint tracking. Contributed to the university achieving Silver status in sustainability rankings.

WORK EXPERIENCE

Mercor | Remote

Expert Project Manager – AI/ML Strategic Delivery & Operations | 08/2025 - Present

Promoted to Expert Project Manager within 14 days of joining as a domain expert, demonstrating rapid mastery of QA processes and immediate leadership impact.

• QA Process Optimization: Support and enhance quality assurance processes for AI training and data annotation projects, ensuring delivery standards meet client expectations and model training requirements.
• Analytics Tool Development: Design and build custom project analytics dashboards that surface actionable insights based on project lead requirements, enabling data-driven decision-making across stakeholders.
• Client-Facing Delivery: Interface directly with clients and integrate with their systems to ensure transparent reporting and seamless delivery. Tools developed are utilized by clients to track project quality and performance metrics in real-time.
• Cross-Functional Collaboration: Bridge operational execution and client expectations, translating complex QA data into clear quality indicators and improvement recommendations.

Scale AI | Remote

Senior Manager, AI Engineering & Quality Operations | 11/2023 - 07/2025

Progressed rapidly through four promotions in under two years, culminating in a senior role leading the quality, integration, and delivery for large-scale Generative AI systems. Built and directed a technical leadership team of over 150 senior engineers and AI consultants responsible for a 2,500-person global workforce.

• Team Leadership & Mentorship: Built a high-performing management team of 150+ senior software engineers and quality managers. Achieved a 96% promotion rate for this cohort into leadership roles through continuous mentorship, upskilling, and fostering a culture of technical excellence.
• End-to-End Scenario & Quality Management: Designed and executed functional, performance, and scale quality scenarios for complex AI data projects. Improved overall delivery efficiency by 38% and increased project throughput by 42% through rigorous process standardization.
• Root Cause Analysis & Debugging: Demonstrated strong analytical skills by uncovering and resolving a systemic $800,000 fraudulent payment issue, performing root cause analysis on complex data patterns and implementing a fix that protected program integrity.
• Technical Qualification & Enablement: Authored the definitive technical qualification and training programs for a complex UI/UX project, designing the core prompt engineering strategies and instructional frameworks that enabled the team to deliver high-quality data. Reduced engineer onboarding time by 40% and enhanced team performance by 90%, enabling teams to meet aggressive quality and delivery targets.

RTX (Raytheon Technologies) + Girls Who Code | Remote

Software Engineering Fellow | 08/2023 - 12/2023

• Conceptualized, developed, and presented the Narcolepsy Early Warning System, a full-stack application that achieved 98% predictability accuracy in enhancing clinician-patient communication.
• Structured the project using an Agile timeline, delivered technical presentations to stakeholders, and achieved a 100% score for effective time and project management.

Southern New Hampshire University | Remote

Data Analytics & Database Specialist | 05/2022 - 12/2023

• Critical Security Discovery: Within 90 days of hire, discovered and reported a critical security vulnerability in the university's new hybrid-cloud data warehouse, preventing a catastrophic breach of sensitive student PII (FAFSA, SSNs) and initiating a full-scale security investigation.
• Recognition for Rapid Impact: This discovery, combined with process architecture improvements, led to a nomination for 2023 Student Worker of the Year (top 3% of 700+ employees) within six months of hire.
• Database Optimization: Engineered and optimized the data backend, reducing query execution time by 45% through T-SQL stored procedure optimization and strategic indexing.

Remotasks (Subsidiary of Scale AI) | Remote

AI Safety & Red Teaming Specialist (Freelance) | 10/2023 - 11/2023

• Selected for a specialized red teaming project to test AI model safety and security.
• Demonstrated exceptional aptitude, resulting in a direct recruitment into a full-time management-track role at parent company Scale AI within 30 days.

Sardis Youth Cheerleading and Football Organization | 2010 - 2022

President & Coach

• Led and optimized operations for over 125 participants, managing annual budgets exceeding $20,000 and negotiating all vendor contracts.

Intuit | 2018 - 2019

Quickbooks Online Payroll SME (Consultant)

• Managed teams of tech support phone agents, Monitored and managed customer satisfaction KPI's, Created instruction and training materials, then utilized material to train 100 tech support specialists.

Jackson Hewitt | 2018 - 2019

Tax Specialist (Seasonal)

• Provided expert tax preparation services, ensuring compliance and maximizing client refunds.

The Tackle Trap | 2012 - 2019

Bookkeeper, Accounting Specialist, E-Commerce Web Design & Administrator

• Successfully managed financial records for a portfolio valued at $1.4 million, enhancing data accuracy by 30% through meticulous audits and thorough transaction reconciliations. Engineered e-commerce platform, tailored to the business, allowing customers to view and purchase available inventory.

Primemax Mortgage | 2009 - 2012

Mortgage Loan Origination Specialist

• Oversaw the processing of 100+ complex loan applications, ensuring 100% regulatory compliance and reducing processing time by 15%.

1st Community Credit, Citi Finance | 2005 - 2009

Loan Officer, Branch Manager

• Led multi-site operations with full P&L responsibility, increasing branch efficiency by 25% through streamlined processing and team management.

EDUCATION

Master of Science in Engineering, Artificial Intelligence (MSE-AI)
University of Pennsylvania, School of Engineering | 12/2025 - Present
(Pursuing - Enrolled - Expected Graduation date: 12/2027)

Bachelor of Science in Computer Science – Concentration in Data Analysis & Project Management
Southern New Hampshire University | 05/2022 - 08/2024
Summa Cum Laude • GPA: 4.0

CERTIFICATIONS

• Generative AI Models for Natural Language (NLP & NLU) - IBM | 08/2025
• Python Developer Certificate - SoloLearn | 07/2025
• Foundations in Project Management Certificate - Google | 07/2024
• Data Analytics Professional Certificate - Google | 05/2023